Some new work - just off the press: We provide 17 coping tactics visually disabled users employ on the Web. We frame problematic situations that provoke tactics within the context of coping theory. Coping tactics are behavioural markers of cognitive processes that indicate problematic situations. Detecting tactics enables alleviating problematic situations and opens new avenues in web evaluation and modelling. DOI: 10.1016/j.ijhcs.2013.08.002 We’ll get the drafts for open download up ASAP - but in the mean time