PayPal The other week I complained online about how PayPal let their customers down with a 45 day opt out clause which means that they don’t look at claims over 45 days old. I butted against this recently with a fraudulent trader who was not going to supply me the product I’d used PayPal to purchase. I have the feeling that the first tier of customer support has to enforce the 45 day rule, but as soon as I tweeted them, they responded very well.

PayPal I don’t normally use this blog for anything other than research or coding but today I’m making an exception. It’s both a complaint and a warning, and it seems I’m not the only one to have problems. What PayPal don’t tell you is that their complaints procedure times out at 45 days. If you don’t get your complaint to them in that time their ‘resolution’ will be a short email saying ‘computer says No!